Warranty/Guarantee Information
7-Day Full Refund
We offer a 7-day full refund for all bikes subject to them being returned in their original packaging, in the purchased condition. They must be accompanied by their fuel mixture bottle, basic toolkit, manual and sticker kit (if applicable). The bikes are to be returned at the purchaser’s expense.
30-Day Repair/replacement Warranty
We offer the only 30-day repair/replacement warranty in South Africa. All bikes are inspected before dispatch but should you encounter a fault simply send us the bike for inspection. Once the bike has been inspected, and the fault is deemed a factory fault - not caused by misuse, modification or incorrect assembly - we will repair or replace the faulty part at no charge.
Factory instructions are to be strictly adhered to, according to the accompanying manual. If, for whatever reason, you lose or do not receive a manual please contact us and we will forward you one for free.
The purchaser is responsible for all services, repairs and maintenance.
Warranty is void if 2 stroke motorcycle oil mixture is incorrectly mixed or if no oil was used in the mixture.
Receipts must accompany all returns.
In all instances of claims, shipping is for the buyers account.
Wear and tear parts are not covered by warranty.
Below is an indicative list of wear and tear parts:
- Pull starters
- Clutches
- Brakes & Handles
- Ignition Coils
- Carbs
- Plastics or Fairing Kits
- Wind shields / Screens
- Mudguards or Foot Rests
- Pegs
- Pistons
- Switches or Buttons
- Electrical Wiring
- Tyres
- Tubes
- Etc
When do 'Handling Fees' apply?
The customer will be held liable for a 10% Handling Fee in the case of a return of non faulty products, incorrectly ordered spare parts due to customer fault and/or should a customer decide to return their order for no practical reason that holds PocketbikesSA responsible, for eg. customer simply changing their mind with regards to their purchase.